FAQs
How do I track my order?
You can track your order on the Track Delivery page located above the search bar on our home page. Please note, this tracking system will only be available on the day your order is being delivered.
How do I contact customer service?
Call our Guest Services team at (323) 207-9190.
Why does my order show “canceled”?
An order is put into canceled status if there is any problem with the form of payment. The payment status will also reflect this information. If your order was completed correctly, the order page will notify you that your order was a success and you will receive an email confirmation of the order, along with confirmation of payment. Please email us at [email protected] if you have any questions.
Who can I contact about accessibility issues I encounter on this site?
Rafamko is committed to making its website accessible to all individuals. If you are in need of Accessibility Assistance, please review our Accessibility Statement or contact us with accessibility related questions.
How can I modify my order?
The best way to make changes to an order after it is placed is to call us at (323) 207-9190. We try to process orders quickly so that you can receive your order in as little time as possible. Our warehouse could begin routing, boxing, and shipping your order within 5-10 minutes of it being being placed. Contacting us via phone right away will ensure we can modify your order before it has been packaged and shipped. If you do not reach us, please email us at [email protected] or leave a voicemail so that we can return your call as soon as possible.
Will I be notified when my Delivery is on its the way?
Yes, you will receive an email before your delivery date. You may check for real-time updates on the day of your delivery.